Gain peace of mind against unforeseen events during transit. Whether your package is lost or experiences breakage during transit, your satisfaction is our utmost priority. We will promptly reship replacement items at no extra cost, adhering to Pelletiere Estate's Package Protection guidelines.
When you choose our Package Protection, we will replace and reship items at no additional cost if your package is lost or experiences breakage during transit.
Pelletiere Estate's Package Protection can only be redeemed on orders that include this protection in the purchase order.
To exercise your package protection, initiate your reshipment process within 15 days of the delivery or expected delivery date. To redeem, kindly email firstname.lastname@example.org, providing comprehensive details such as recipient name, delivery address on the original order, order number, and supporting documentation, including photos of any breakage, if applicable.
If the wines in the original order are no longer available, we will replace them with items of equal value.
It is important to note that Package Protection does not apply if the original order indicates that the customer declined to purchase this additional coverage. Additionally, the protection is not applicable when shipping information required for delivery was incorrectly provided by the customer.
By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept the return of wine damaged due to adverse weather conditions during shipment or wine ordered in error.
Don't hesitate to get in touch with us to arrange for the return of the corked or flawed product. Once the wine is received, we will refund your credit card account for the cost of the wine minus shipping and handling.
If your original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges. Please get in touch with the tasting room for return instructions.